Terms and Conditions
Last updated: 19 May 2026
1. Definitions
In these Terms and Conditions (the "Terms"), the following definitions apply: "Platform" means this ECU tuning file service available through this website; "Operator", "we", "us", "our" means the business operating the Platform as identified in the Legal Notice / Imprint; "Customer", "you", "your" means any natural or legal person registering an account or purchasing services on the Platform; "Services" means the supply of modified ECU tuning files, related diagnostic services, and any ancillary digital content offered through the Platform.
2. Scope and Acceptance
These Terms govern every contractual relationship between the Operator and the Customer arising out of the use of the Platform. By creating an account, placing an order, or otherwise using the Services, the Customer expressly accepts these Terms. Deviating, conflicting, or supplementary terms of the Customer shall not become part of the contract unless expressly agreed in writing.
3. Account Registration
The Services are intended for professional and adult use only. By registering, the Customer warrants that they are at least 18 years of age and have full legal capacity to enter into binding agreements. The Customer is obliged to provide complete and accurate registration information and to keep this information up to date. Login credentials must be stored confidentially; the Customer is liable for any actions performed under their account until the Operator is notified in writing of unauthorized access.
4. Description of Services
The Operator supplies modified ECU (Engine Control Unit) calibration files and ancillary digital content. Files are delivered through the Customer portal in digital form. The Operator may rely on third-party reseller credit providers and tuning APIs to deliver certain files; such reliance does not relieve the Operator of its contractual obligations toward the Customer.
5. Prices, Credits, and Payment
All prices are quoted in the currency displayed at checkout and, unless explicitly stated otherwise, are exclusive of statutory value-added tax which will be added where applicable. The Customer may pre-purchase credits which are deducted automatically upon ordering a file. Payment is due immediately upon order placement, by means of the payment methods displayed in the checkout (Stripe, PayPal, Wise, bank transfer, or other methods enabled by the Operator). The Customer agrees that invoices and credit notes will be issued and delivered in electronic form.
6. Delivery of Digital Content
Files are made available for download through the Customer's account on the Platform. Standard delivery is electronic and occurs as soon as the file has been generated and validated. Typical processing times are stated in the Delivery Information section but are not binding. The Operator may need additional information (vehicle details, original ECU file, diagnostic logs); failure to provide this information may delay delivery and is not attributable to the Operator.
7. Right of Withdrawal — Digital Content Exception
Consumers within the meaning of applicable EU law generally have a statutory 14-day right of withdrawal. However, in accordance with Article 16(m) of EU Directive 2011/83/EU, the right of withdrawal is excluded for the supply of digital content that has been delivered after the Customer's express prior consent and acknowledgement that the right of withdrawal is thereby lost. By placing an order for an ECU file, the Customer expressly consents to immediate performance of the contract and acknowledges that, upon delivery, the right of withdrawal lapses. Further detail is set out in the Return Policy.
8. Customer Obligations
The Customer shall: (a) use the Services only for vehicles they own or have explicit authorisation to modify; (b) comply with all applicable laws, including road-traffic, emissions, and safety regulations in their jurisdiction; (c) refrain from circumventing security measures of the Platform; (d) refrain from reverse-engineering, redistributing, or reselling delivered files without prior written consent of the Operator. The Customer accepts full responsibility for any consequences arising from the installation or use of modified files on their vehicles.
9. Intellectual Property
All software, source code, calibration data, design elements, trademarks, and documentation made available through the Platform remain the exclusive intellectual property of the Operator and/or its licensors. The Customer obtains only a non-exclusive, non-transferable, revocable licence to use the delivered files for the specific vehicle indicated at the time of order. Any other form of exploitation is expressly prohibited.
10. Disclaimer of Warranties
The Operator delivers Services with reasonable skill and care. To the maximum extent permitted by law, the Operator disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. The Customer acknowledges that modifications to vehicle ECUs may void manufacturer warranties, alter type-approval status, and require re-certification by competent authorities.
11. Limitation of Liability
The Operator shall be liable without limitation for damages caused intentionally or by gross negligence. For ordinary negligence, the Operator's liability is limited to typical, foreseeable damages arising from the breach of material contractual obligations. The Operator shall not be liable for consequential damages, loss of profit, loss of data, or damages caused by improper installation of files by the Customer or by third parties acting on the Customer's behalf. Liability under mandatory statutory provisions (e.g. product-liability law) remains unaffected.
12. Indemnification
The Customer shall indemnify and hold the Operator harmless from third-party claims arising out of the Customer's breach of these Terms, including reasonable legal defence costs.
13. Termination
Either party may terminate the contractual relationship at any time with effect for the future, by deactivating the account or sending a notice in writing. The Operator reserves the right to suspend or terminate accounts in case of repeated or serious breaches of these Terms, with or without prior notice. Termination does not affect rights and obligations that have accrued prior to the termination date, in particular open invoices.
14. Data Protection
The processing of personal data is governed by our Privacy Policy. By accepting these Terms, the Customer acknowledges that they have read and understood the Privacy Policy.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of the country in which the Operator has its registered office, excluding its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the Customer's country of residence remain unaffected. The place of jurisdiction for all disputes arising out of these Terms is the registered office of the Operator, provided the Customer is a merchant, legal person under public law, or special asset under public law.
16. Severability and Changes
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall not be affected thereby. The Operator may amend these Terms with reasonable notice to the Customer; continued use of the Services after the effective date of the amendment constitutes acceptance.
